FAQ's and Support
Customer Help & Support for one2onetracker is provided by users, and the guys who actually wrote the software here in the UK. We are using a community based response to maintain and improve our service through Get Satisfaction.com.
The detail below is what users will find inside our system on the Support dropdown.
If you would like to go straight to the help and support site please click here.
Customer Help & Support
If you are familiarising yourself with how the support function works please read on; if not go to http://www.getsatisfaction.com/one2onetracker.
one2onetracker is a people performance management tool shaped by the experiences and needs of its users.
We wish to create a culture of ongoing participation and have chosen getsatisfaction.com to provide the framework that will help create the one2onetracker customer community.
getsatisfaction.com/one2onetracker is where all questions, feedback, concerns, and recommendations for service improvement can be lodged in the public domain. Responses to these contributions can be made by all users; including the one2onetracker support team, and are seen and used by all.
The site is organised in 6 parts to help speed you to the best place to make your contribution.
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Account Management
The key interface between customers and one2onetracker. The Account Manager determines the type of service selected, deals wth all matter financial, and appoints Administrators that maintain the employees' database and run global system reports. |
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Record Administration
Sets up and maintains the one2ontracker employees' database; monitors review frequency of one2one meetings and runs other reports. Can unlock, with mutual agreement of both parties closed records. Approves and logs "Searchword" applications; reports on tag word content. Everyday version only. |
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Records Management
Line managers and team members can create objectives, both Permenent and Timed; with further filters for Operational Task and Personal Development. Agendas can be created, together with meeting outputs. These records can then form part of the formal appraisal event. |
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Appraisal
one2onetracker brings all selected objectives and metting outputs together for an annual review agenda. The format of the meeting can be set centrally to ensure consistency thoughout the organisation. |
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Service Overview
If you have a contribution the does not fit easily into the 4 sections of the system already identified please write here! It may be about securty, website layout, image or a request for general improvement throughout the system. |
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Release 3 Improvements
Here we list the already approved and planned improvements to the one2onetracker service. Release 3 is scheduled for May 2011. If there is an improvement you would like to see; this is the place to record it. |
To sign up to the one2onetracker getsatisfaction.com support community, please perform the following:
1. Click on http://www.getsatisfaction.com/one2onetracker.
2. Click on the 'Join your community' link in the top right corner.
3. Click on the 'Or, create a new Get Satisfaction account...' link at the bottom of the page.
4. Follow the sign-up process.
5. When entering your email address, please use your organisation email address and not a private email address such as Hotmail or Gmail. Most organisations will provide email addresses to their employees based on the domain(s) they own.
When you visit our support community getsatisfaction.com/one2onetracker you will see 4 options
Ask a question
If you are looking for the answer to a question we recommend that you look in the Frequently Asked Questions; the answer might be there. Failing that go to the Search Topics box and enter some of the subject key tag words; and click Search.
Click on the 'Ask a question' tab and enter the question in the box; click continue. If the question has been asked before it will appear just below the box, click on it for the answer. If the question has not been asked, click on the box wonderfully entitled 'Nope. Finish posting my question', you will be taken to the page below:
The question you asked will appear in the Title line. Please help by detailing your question as much as possible.
Please tick which service your contribution relates to, it will help speed up future searches; thanks.
Share an idea
If you have an idea which will improve our service or functionality please let us know; click on the 'Start a topic' button and choose 'Share an idea'. Please tick 'Release 3 Improvements' so we can keep all of your ideas together.
Report a problem
If you have found a problem please report it to us; click on the 'Start a topic' button and choose 'Report a problem'.
All one2onetracker pages have a reference number, please hover your mouse over 
to reveal it. It will be most helpful if you are reporting a system problem to include the page number in the report.
With some issues it can be most helpful if the help guys can see the screen that is causing the issue. It is not always possible to replicate the problem and in this instance a picture is worth more than a thousand words. To capture a screenshot please use the information below.
Capturing a screenshot using Microsoft Windows
On Microsoft Windows, pressing Print Screen captures a screenshot of the entire desktop and places it in the clipboard, while Alt+Print Screen captures only the active window. Once captured, the screenshot must be pasted from the clipboard into a separate program, such as Paint or Word, in order to be saved.
Capturing a screenshot using Mac OSX
On Mac OS X, pressing Command-Shift-3 takes a screenshot of the entire screen, and Command-Shift-4 takes a screenshot of a chosen area of the screen or if you press Space afterwards you can choose a window or graphic element on the screen to individually screenshot. These images are saved to the desktop.
Once you have captured your screenshot and saved it to your local computer you can attach it to your report using the 'Add an image' button.
Give praise
If we are doing OK please let us know; click on the 'Start a topic' button and choose 'Give praise'; it makes us feel good about ourselves, and lets us know that what we are doing might help others, to be better! It is the fuel that powers our progress.
Go to http://www.getsatisfaction.com/one2onetracker
